1. Design / implementation / upgrade of call-centers, technical and informational support of their structure using the designs of Avaya, Cisco Systems, Digium, CallService; including:

• Basic call-center module by CallService;
• Detailed billing and statistics/billing module;
• Customer’s card module;
• IVR;
• CallBack;
• SMS;
• Auto attendant;
• Call from the company’s website;
• Voice Mail;
• Call recording;
• Dialer on the list of numbers;
• Interactive operator’s guide;
• Interactive chat.

2. Supply, installation and maintenance of equipment:

• manufactured by Audiocodes, RAD, Cisco, 2N, HyperMedia, Hibertone;
• sale and setup of VoIP GSM, GSM PRI, GSM gateways with multi-SIM platform.

3. Connecting numbers:

8-800, 8-900;

of foreign cities and regional centers of Ukraine.

4. Signaling system:

• via voice, email, SMS;
• set up of  answering machines.

5. Consulting and selection of the best rates and communication service providers.

6. Complete service and maintenance of telecommunication and communication structures.