For a Contact/Call-center
1. Design / implementation / upgrade of call-centers, technical and informational support of their structure using the designs of Avaya, Cisco Systems, Digium, CallService; including:
- Basic call-center module by CallService;
- Detailed billing and statistics/billing module;
- Customer’s card module;
- IVR;
- CallBack;
- SMS;
- Auto attendant;
- Call from the company’s website;
- Voice Mail;
- Call recording;
- Dialer on the list of numbers;
- Interactive operator’s guide;
- Interactive chat.
2. Supply, installation and maintenance of equipment:
- manufactured by Audiocodes, RAD, Cisco, 2N, HyperMedia, Hibertone;
- sale and setup of VoIP GSM, GSM PRI, GSM gateways with multi-SIM platform.
3. Connecting numbers:
8-800, 8-900;
of foreign cities and regional centers of Ukraine.
4. Signaling system:
- via voice, email, SMS;
- set up of answering machines.
5. Consulting and selection of the best rates and communication service providers.
6. Complete service and maintenance of telecommunication and communication structures.